Refund Policy

1. Overview

This Refund Policy explains how refunds are handled for services provided by Silicon Smiths, including web development, design, SEO, and digital marketing engagements. We aim to be transparent about payments so there are no surprises for either party.

2. Scope

This policy applies to all paid engagements with Silicon Smiths, including one-off project work (web development, design, content writing), milestone-based custom builds, and ongoing monthly retainers (SEO, marketing, and support).

3. Deposits & Non-Refundable Amounts

Project deposits secure your place in our schedule and cover initial planning, discovery, and setup work. Once work has begun, deposits are non-refundable, as they reflect time and resources already committed to your project.

4. Refund Eligibility

• Before work begins: if you cancel before any work has started, you are eligible for a full refund minus any payment processing fees already incurred.
• Partial delivery: if a project is cancelled mid-way, you will be invoiced for work completed to date; any remaining balance already paid beyond that will be refunded.
• After delivery: once a project or milestone has been delivered, approved, and final payment made, it is not eligible for a refund.

5. Milestone-Based Projects

For projects billed in milestones, each milestone payment covers the work completed up to that stage. Refunds for milestone-based projects are assessed per milestone — completed and approved milestones are non-refundable.

6. Monthly Retainers & Cancellations

Monthly retainers (such as SEO or marketing services) can be cancelled with 30 days' written notice. Retainer fees already paid for the current billing month are non-refundable, as they cover work planned and resources allocated for that period.

7. Non-Refundable Items

Third-party costs paid on your behalf are non-refundable once purchased, including but not limited to domain registrations, hosting fees, premium plugin/theme licenses, stock imagery, and advertising spend (Google Ads, Meta Ads, etc.).

8. How to Request a Refund

To request a refund, email us at hello@siliconsmiths.com with your project or invoice reference and the reason for your request. We will review your request and respond within 5 business days with our decision and, if approved, the refund amount.

9. Processing Time & Method

Approved refunds are processed within 10–14 business days and issued using the same payment method originally used, where possible. Processing times may vary depending on your bank or payment provider.

10. Disputes

If you disagree with a refund decision, please contact us directly so we can review the matter in good faith. We are committed to resolving disputes fairly and will work with you to reach a reasonable outcome before any further action is taken.

11. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date and will apply to engagements entered into after the update.

12. Contact Us

For any questions about this Refund Policy, please contact us:

• Email: hello@siliconsmiths.com
• Phone: +92 300 1234567
• Address: Lahore, Punjab, Pakistan